If a piece is not right, we make it straightforward to send it back. You have 14 days from delivery to decide.
At a glance
14 days to return · Refunds within 14 days of approval · Faulty items covered in full
Your return window
Request a return, exchange or refund within 14 days of receiving your order. Items must be unused, in original condition, with packaging, tags and any accessories supplied.
How to start
Email us with your order number and the reason for the return. We will confirm the request and send you the return address and instructions. Please do not send items back before receiving authorisation — unauthorised returns may not be accepted.
Return shipping
Unless the item is faulty, incorrect or damaged on arrival, return postage is the customer's responsibility. Use a tracked service — we cannot refund a parcel that does not reach us.
Exchanges
The fastest route is to return the piece for a refund and place a new order for the one you want. This way the replacement ships immediately rather than waiting on the return to arrive.
Refunds
Once your return is received and inspected we confirm the outcome by email. Approved refunds are issued to the original payment method within 14 days of approval. Processing time at your bank or card provider is outside our control.
Faulty or incorrect items
If a piece arrives faulty, damaged or is not what you ordered, contact us with photographs and your order number. We arrange a replacement, a repair or a full refund, return postage included, at no cost to you.
Items we cannot accept
Personalised, engraved, bespoke and made-to-order pieces cannot be returned unless faulty or not as described. Items returned used, altered or damaged may be refused or refunded in part.
Returns: help@regentconstantino.com · +44 7828 778104